{"id":10580,"date":"2021-12-08T10:51:32","date_gmt":"2021-12-08T10:51:32","guid":{"rendered":"https:\/\/jellyjools.cgworks.eu\/?page_id=10580"},"modified":"2026-05-07T11:44:37","modified_gmt":"2026-05-07T09:44:37","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/jellyjools.cgworks.eu\/en\/frequently-asked-questions\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div>\n<p>        <img decoding=\"async\" src=\"\/wp-content\/uploads\/2021\/07\/contact-us.jpg\" alt=\"\"><\/p>\n<h2><strong>FAQ<\/strong><\/h2>\n<\/div>\n<h5><strong>FAQ<\/strong><\/h5>\n<div>\n<p>Here you can find answers to our most frequently asked questions \u2013 whether about the products themselves, online shopping or your customer account. If you have any further questions, we will be happy to assist you personally.<\/p>\n<\/div>\n<h5><strong>Payment<\/strong><\/h5>\n<ul>\n<li>\n<h3>Which payment methods are possible while ordering?<\/h3>\n<div>\n<p>We accept the following payment methods: PayPal, Google Pay and payment by credit card (Visa, Mastercard and American Express).<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>How do you ensure secure payment?<\/h3>\n<div>\n<p>All transactions are transmitted securely. The website is secured by SSL encryption to protect your personal and payment information. Please note that Jelly Jools does not store your credit card details.<\/p>\n<\/div>\n<\/li>\n<\/ul>\n<h5><b>Repair and Care<\/b><\/h5>\n<ul>\n<li>\n<h3>Do I receive a packaging with the purchase of a Jelly Jools product?<\/h3>\n<div>\n<p><span style=\"font-weight: 400;\">Every order comes with an exclusive Jelly Jools box. This box is ideal for storing your Jelly Jools products or carrying it while traveling. <\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>What kind of gold is used for Jelly Jools Jewellery?<\/h3>\n<div>\n<p><span style=\"font-weight: 400;\">Jewellery from Jelly Jools containing yellow gold is 14k, all from sustainable sources, which is also 100% nickel free.<\/span><\/p>\n<\/div>\n<\/li>\n<\/ul>\n<h5><b>Warranty<\/b><\/h5>\n<div>\n<h3>Do I have a warranty on my Jelly Joos products?<\/h3>\n<div>\n<p><span style=\"font-weight: 400;\">Our handmade products are subject to a 24-month warranty from the date of purchase to cover any manufacturing errors.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We will replace or repair the product free of charge during this period, excluding normal wear and tear.<\/span><\/p>\n<\/div>\n<\/div>\n<p><!--more--><br \/>\n<!-- {\"type\":\"layout\",\"children\":[{\"type\":\"section\",\"props\":{\"image_position\":\"center-center\",\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"\",\"width\":\"\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"overlay\",\"props\":{\"animation\":\"none\",\"container_padding_remove\":true,\"css\":\".el-overlay {\\n    background: linear-gradient(0deg, rgba(0, 0, 0, 0.4), rgba(0, 0, 0, 0.4));\\n}\\n\\n.el-title {\\n\\tfont-weight: 700;   \\n}\",\"image\":\"wp-content\\\/uploads\\\/2021\\\/07\\\/contact-us.jpg\",\"link_style\":\"default\",\"link_text\":\"Read more\",\"margin\":\"remove-vertical\",\"meta_align\":\"below-title\",\"meta_element\":\"div\",\"meta_style\":\"text-meta\",\"overlay_hover\":false,\"overlay_mode\":\"cover\",\"overlay_padding\":\"none\",\"overlay_position\":\"center\",\"overlay_style\":\"overlay-primary\",\"overlay_transition\":\"fade\",\"text_align\":\"center\",\"text_color\":\"light\",\"title\":\"<strong>FAQ<\\\/strong>\",\"title_element\":\"h2\",\"title_hover_style\":\"reset\"}}]}]}]},{\"type\":\"section\",\"props\":{\"image_position\":\"center-center\",\"padding_remove_bottom\":true,\"padding_remove_top\":true,\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"props\":{\"layout\":\"1-4,3-4\"},\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"1-4\"},\"children\":[{\"type\":\"module\",\"props\":{\"class\":\"support-menu\",\"css\":\"li.uk-active > a { border-left: 2px solid #F2CC8F !important;}\",\"margin\":\"small\",\"menu_image_align\":\"center\",\"menu_image_margin\":true,\"menu_style\":\"default\",\"menu_type\":\"nav\",\"type\":\"nav_menu\",\"widget\":\"nav_menu-2\"}}]},{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"3-4\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"<strong>FAQ<\\\/strong>\",\"text_align\":\"left\",\"title_element\":\"h5\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<p>Here you can find answers to our most frequently asked questions \\u2013 whether about the products themselves, online shopping or your customer account. If you have any further questions, we will be happy to assist you personally.<\\\/p>\",\"css\":\".el-element{\\n    max-width: 962px;\\n\\n   \\n\\t}\",\"margin\":\"default\"}},{\"type\":\"headline\",\"props\":{\"content\":\"<strong>Payment<\\\/strong>\",\"css\":\" .el-element {\\n     max-width: 1242px;\\n     border-top: 1px solid #BDBDBD;\\n\\tpadding-top:30px;}\",\"text_align\":\"left\",\"title_element\":\"h5\"}},{\"type\":\"accordion\",\"props\":{\"class\":\"support-accordion\",\"collapsible\":true,\"content_column_breakpoint\":\"m\",\"image_align\":\"top\",\"image_grid_breakpoint\":\"m\",\"image_grid_width\":\"1-2\",\"image_svg_color\":\"emphasis\",\"link_style\":\"default\",\"link_text\":\"Read more\",\"show_image\":true,\"show_link\":true},\"children\":[{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>We accept the following payment methods: PayPal, Google Pay and payment by credit card (Visa, Mastercard and American Express).<\\\/p>\",\"title\":\"Which payment methods are possible while ordering?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>All transactions are transmitted securely. The website is secured by SSL encryption to protect your personal and payment information. Please note that Jelly Jools does not store your credit card details.<\\\/p>\",\"title\":\"How do you ensure secure payment?\"}}]},{\"type\":\"headline\",\"props\":{\"content\":\"<b>Repair and Care<\\\/b>\",\"text_align\":\"left\",\"title_element\":\"h5\"}},{\"type\":\"accordion\",\"props\":{\"class\":\"support-accordion\",\"collapsible\":true,\"content_column_breakpoint\":\"m\",\"image_align\":\"top\",\"image_grid_breakpoint\":\"m\",\"image_grid_width\":\"1-2\",\"image_svg_color\":\"emphasis\",\"link_style\":\"default\",\"link_text\":\"Read more\",\"show_image\":true,\"show_link\":true},\"children\":[{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p><span style=\\\"font-weight: 400;\\\">Every order comes with an exclusive Jelly Jools box. This box is ideal for storing your Jelly Jools products or carrying it while traveling. <\\\/span><\\\/p>\",\"title\":\"Do I receive a packaging with the purchase of a Jelly Jools product?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p><span style=\\\"font-weight: 400;\\\">Jewellery from Jelly Jools containing yellow gold is 14k, all from sustainable sources, which is also 100% nickel free.<\\\/span><\\\/p>\",\"title\":\"What kind of gold is used for Jelly Jools Jewellery?\"}}]},{\"type\":\"headline\",\"props\":{\"content\":\"<b>Warranty<\\\/b>\",\"text_align\":\"left\",\"title_element\":\"h5\"}},{\"type\":\"accordion\",\"props\":{\"class\":\"support-accordion\",\"collapsible\":true,\"content_column_breakpoint\":\"m\",\"image_align\":\"top\",\"image_grid_breakpoint\":\"m\",\"image_grid_width\":\"1-2\",\"image_svg_color\":\"emphasis\",\"link_style\":\"default\",\"link_text\":\"Read more\",\"show_image\":true,\"show_link\":true},\"children\":[{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p><span style=\\\"font-weight: 400;\\\">Our handmade products are subject to a 24-month warranty from the date of purchase to cover any manufacturing errors.<\\\/span><\\\/p>\\n\n\n<p><span style=\\\"font-weight: 400;\\\">We will replace or repair the product free of charge during this period, excluding normal wear and tear.<\\\/span><\\\/p>\",\"title\":\"Do I have a warranty on my Jelly Joos products?\"}}]}]}]}]}],\"version\":\"4.4.8\"} --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>FAQ FAQ Here you can find answers to our most frequently asked questions \u2013 whether about the products themselves, online shopping or your customer account. If you have any further questions, we will be happy to assist you personally. Payment Which payment methods are possible while ordering? We accept the following payment methods: PayPal, Google [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10580","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ - Jelly Jools<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jellyjools.cgworks.eu\/en\/frequently-asked-questions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Jelly Jools\" \/>\n<meta property=\"og:description\" content=\"FAQ FAQ Here you can find answers to our most frequently asked questions \u2013 whether about the products themselves, online shopping or your customer account. 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