{"id":10983,"date":"2021-12-17T17:09:08","date_gmt":"2021-12-17T17:09:08","guid":{"rendered":"https:\/\/jellyjools.cgworks.eu\/?page_id=10983"},"modified":"2026-05-07T11:51:09","modified_gmt":"2026-05-07T09:51:09","slug":"shipping_and_returns","status":"publish","type":"page","link":"https:\/\/jellyjools.cgworks.eu\/en\/shipping_and_returns\/","title":{"rendered":"Shipping &#038; Returns"},"content":{"rendered":"<div>\n<p>        <img decoding=\"async\" src=\"\/wp-content\/uploads\/2021\/07\/contact-us.jpg\" alt=\"\"><\/p>\n<h2>Shipping &#038; Returns<\/h2>\n<\/div>\n<h5><b>Shipping<\/b><\/h5>\n<ul>\n<li>\n<h3>What are the delivery costs?<\/h3>\n<div>\n<p>We ship all orders within Greece free of charge for orders over 150\u20ac (EUR).<\/p>\n<p>Outside of Greece orders above 350\u20ac (EUR) are free of charge. Orders below we charge a standard delivery fee of 28 EUR.<\/p>\n<p>Please notice there are different prices in regards to countries inside or outside the EU. For Greece and EU countries all the listed prices for goods include delivery costs, taxes and value-added taxes. Delivered DAP (delivery at place). Rest of the countries all prices are listed without value-added taxes. However, all other costs i.e. customs, duty, local tax and other handling costs are not included and are to be paid by the receiver. Delivered Duty Unpaid (DDU).<\/p>\n<p>If you have any questions, please do not hesitate to contact us to contact up before placing an order.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>What are the delivery times?<\/h3>\n<div>\n<p>The delivery time depends on the carrier. Depending on whether the chosen products are in stock or need to be produced on-demand, the delivery times might vary. Products in stock will be with you within a few days and, in exceptional cases, within two weeks. The shipping times depend on the respective pieces and their production time.<\/p>\n<p>We manufacture our products for you by hand. This is an intricate process and may result in shipping times of up to six to eight weeks for special pieces.<\/p>\n<p>If an order contains multiple items, we will ship the order when all items are ready for delivery.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>What shipping courier do you use?<\/h3>\n<div>\n<p>We ship our products with FedEx, UPS and DHL for international orders. Within Greece we ship with ACS too. Because we ship to different countries, the shipping couriers vary by region and are subject to change from time to time. If you have any questions, please connect with us via our contact page.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>How can I track my order?<\/h3>\n<div>\n<p>You will receive a notification from us by email when your package has been handed over to our shipping service provider. This email contains a tracking link, which you can use to check the status of the shipment.<\/p>\n<\/div>\n<\/li>\n<\/ul>\n<h5><b>Returns<\/b><\/h5>\n<ul>\n<li>\n<h3>What is the return policy?<\/h3>\n<div>\n<p><span style=\"font-weight: 400;\">We really hope you love our products as much as we do, but if you&#8217;re not 100% satisfied then we will be more than happy to offer a refund. To be eligible, the product must be in the original condition with tags still on and in the original packaging. You will have 30 days from the time of purchase. Please notify us by email within 14 days of receiving your item. Please package the item safely and return it in its original presentation packaging. If the item is damaged on arrival, we shall be unable to refund you, only products returned in perfect condition with its packaging will be refunded. Items may be returned for an exchange or credit note. All return delivery costs are non-refundable.<\/span><\/p>\n<\/p>\n<p><span style=\"font-weight: 400;\">If you have any further queries regarding returns please contact us and we shall be happy to help.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>How and when will I be refunded, once I returned my order?<\/h3>\n<div>\n<p><span style=\"font-weight: 400;\">Once we have received your return, we will send you a confirmation by e-mail. The return will be checked afterwards. If the returned products are in perfect condition and the security seals are undamaged, the order amount will be refunded to you using the method of payment you used while placing the order. The refund should then be back on your account within 5-7 working days.<\/span><\/p>\n<\/div>\n<\/li>\n<\/ul>\n<p><!--more--><br \/>\n<!-- {\"name\":\"Returns\",\"type\":\"layout\",\"children\":[{\"type\":\"section\",\"props\":{\"image_position\":\"center-center\",\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"\",\"width\":\"\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"overlay\",\"props\":{\"animation\":\"none\",\"container_padding_remove\":true,\"css\":\" .el-overlay {\\n    background: linear-gradient(0deg, rgba(0, 0, 0, 0.4), rgba(0, 0, 0, 0.4));\\n}\\n\\n.el-title {\\n\\tfont-weight: 700;\\n}\\n\\n.el-image {\\n\\tmin-height: 150px;\\n    object-fit: cover;\\n}\\n\\n@media screen and (max-width: 500px) {\\n\\t.el-title {\\n    \\tfont-size: 40px;   \\n    }\\n}\",\"image\":\"wp-content\\\/uploads\\\/2021\\\/07\\\/contact-us.jpg\",\"link_style\":\"default\",\"link_text\":\"Read more\",\"margin\":\"remove-vertical\",\"meta_align\":\"below-title\",\"meta_element\":\"div\",\"meta_style\":\"text-meta\",\"overlay_hover\":false,\"overlay_mode\":\"cover\",\"overlay_padding\":\"none\",\"overlay_position\":\"center\",\"overlay_style\":\"overlay-primary\",\"overlay_transition\":\"fade\",\"text_align\":\"center\",\"text_color\":\"light\",\"title\":\"Shipping & Returns\",\"title_element\":\"h2\",\"title_hover_style\":\"reset\",\"title_margin\":\"remove\"}}]}]}]},{\"type\":\"section\",\"props\":{\"image_position\":\"center-center\",\"padding\":\"large\",\"padding_remove_top\":true,\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"props\":{\"layout\":\"1-5,4-5\"},\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"1-5\"},\"children\":[{\"type\":\"module\",\"props\":{\"class\":\"support-menu\",\"css\":\"li.uk-active > a { border-left: 2px solid #F2CC8F !important;}\",\"margin\":\"small\",\"menu_image_align\":\"center\",\"menu_image_margin\":true,\"menu_style\":\"default\",\"menu_type\":\"nav\",\"type\":\"nav_menu\",\"widget\":\"nav_menu-2\"}}]},{\"type\":\"column\",\"props\":{\"css\":\".el-column {\\n    max-width: 1242px;}\",\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"4-5\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"<b>Shipping<\\\/b>\",\"text_align\":\"left\",\"title_element\":\"h5\"}},{\"type\":\"accordion\",\"props\":{\"class\":\"support-accordion\",\"collapsible\":true,\"content_column_breakpoint\":\"m\",\"content_margin\":\"remove\",\"css\":\".el-element {\\n    padding:  13px 140px;\\n}\",\"image_align\":\"top\",\"image_grid_breakpoint\":\"m\",\"image_grid_width\":\"1-2\",\"image_svg_color\":\"emphasis\",\"link_style\":\"default\",\"link_text\":\"Read more\",\"margin\":\"remove-vertical\",\"show_image\":true,\"show_link\":true},\"children\":[{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>We ship all orders within Greece free of charge for orders over 150\\u20ac (EUR).<\\\/p>\\n\n\n<p>Outside of Greece orders above 350\\u20ac (EUR) are free of charge. Orders below we charge a standard delivery fee of 28 EUR.<\\\/p>\\n\n\n<p>Please notice there are different prices in regards to countries inside or outside the EU. For Greece and EU countries all the listed prices for goods include delivery costs, taxes and value-added taxes. Delivered DAP (delivery at place). Rest of the countries all prices are listed without value-added taxes. However, all other costs i.e. customs, duty, local tax and other handling costs are not included and are to be paid by the receiver. Delivered Duty Unpaid (DDU).<\\\/p>\\n\n\n<p>If you have any questions, please do not hesitate to contact us to contact up before placing an order.<\\\/p>\",\"title\":\"What are the delivery costs?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>The delivery time depends on the carrier. Depending on whether the chosen products are in stock or need to be produced on-demand, the delivery times might vary. Products in stock will be with you within a few days and, in exceptional cases, within two weeks. The shipping times depend on the respective pieces and their production time.<\\\/p>\\n\n\n<p>We manufacture our products for you by hand. This is an intricate process and may result in shipping times of up to six to eight weeks for special pieces.<\\\/p>\\n\n\n<p>If an order contains multiple items, we will ship the order when all items are ready for delivery.<\\\/p>\",\"title\":\"What are the delivery times?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>We ship our products with FedEx, UPS and DHL for international orders. Within Greece we ship with ACS too. Because we ship to different countries, the shipping couriers vary by region and are subject to change from time to time. If you have any questions, please connect with us via our contact page.<\\\/p>\",\"title\":\"What shipping courier do you use?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>You will receive a notification from us by email when your package has been handed over to our shipping service provider. This email contains a tracking link, which you can use to check the status of the shipment.<\\\/p>\",\"title\":\"How can I track my order?\"}}]},{\"type\":\"headline\",\"props\":{\"content\":\"<b>Returns<\\\/b>\",\"text_align\":\"left\",\"title_element\":\"h5\"}},{\"type\":\"accordion\",\"props\":{\"class\":\"support-accordion\",\"collapsible\":true,\"content_column_breakpoint\":\"m\",\"content_margin\":\"remove\",\"css\":\".el-element {\\n    padding:  13px 140px;\\n}\",\"image_align\":\"top\",\"image_grid_breakpoint\":\"m\",\"image_grid_width\":\"1-2\",\"image_svg_color\":\"emphasis\",\"link_style\":\"default\",\"link_text\":\"Read more\",\"margin\":\"remove-vertical\",\"show_image\":true,\"show_link\":true},\"children\":[{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p><span style=\\\"font-weight: 400;\\\">We really hope you love our products as much as we do, but if you're not 100% satisfied then we will be more than happy to offer a refund. To be eligible, the product must be in the original condition with tags still on and in the original packaging. You will have 30 days from the time of purchase. Please notify us by email within 14 days of receiving your item. Please package the item safely and return it in its original presentation packaging. If the item is damaged on arrival, we shall be unable to refund you, only products returned in perfect condition with its packaging will be refunded. Items may be returned for an exchange or credit note. All return delivery costs are non-refundable.<\\\/span><\\\/p>\\n\n\n<p><\\\/p>\\n\n\n<p><span style=\\\"font-weight: 400;\\\">If you have any further queries regarding returns please contact us and we shall be happy to help.<\\\/span><\\\/p>\",\"title\":\"What is the return policy?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p><span style=\\\"font-weight: 400;\\\">Once we have received your return, we will send you a confirmation by e-mail. The return will be checked afterwards. If the returned products are in perfect condition and the security seals are undamaged, the order amount will be refunded to you using the method of payment you used while placing the order. The refund should then be back on your account within 5-7 working days.<\\\/span><\\\/p>\",\"title\":\"How and when will I be refunded, once I returned my order?\"}}]}]}]}]}],\"version\":\"4.4.8\"} --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Shipping &#038; Returns Shipping What are the delivery costs? We ship all orders within Greece free of charge for orders over 150\u20ac (EUR). Outside of Greece orders above 350\u20ac (EUR) are free of charge. Orders below we charge a standard delivery fee of 28 EUR. Please notice there are different prices in regards to countries [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10983","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Shipping &amp; Returns - Jelly Jools<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jellyjools.cgworks.eu\/en\/shipping_and_returns\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Shipping &amp; Returns - Jelly Jools\" \/>\n<meta property=\"og:description\" content=\"Shipping &#038; Returns Shipping What are the delivery costs? 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