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FAQ

FAQ

Here you can find answers to our most frequently asked questions – whether about the products themselves, online shopping or your customer account. If you have any further questions, we will be happy to assist you personally.

Payment
Which payment methods are possible while ordering?

We accept the following payment methods: PayPal, Google Pay and payment by credit card (Visa, Mastercard and American Express).

How do you ensure secure payment?

All transactions are transmitted securely. The website is secured by SSL encryption to protect your personal and payment information. Please note that Jelly Jools does not store your credit card details.

Repair and Care
Do I receive a packaging with the purchase of a Jelly Jools product?

Every order comes with an exclusive Jelly Jools box. This box is ideal for storing your Jelly Jools products or carrying it while traveling.

What kind of gold is used for Jelly Jools Jewellery?

Jewellery from Jelly Jools containing yellow gold is 14k, all from sustainable sources, which is also 100% nickel free.

Warranty
Do I have a warranty on my Jelly Joos products?

Our handmade products are subject to a 24-month warranty from the date of purchase to cover any manufacturing errors.

We will replace or repair the product free of charge during this period, excluding normal wear and tear.

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