Here you can find answers to our most frequently asked questions – whether about the products themselves, online shopping or your customer account. If you have any further questions, we will be happy to assist you personally.
All transactions are transmitted securely. The website is secured by SSL encryption to protect your personal and payment information. Please note that Jelly Jools does not store your credit card details.
Our handmade products are subject to a 24-month warranty from the date of purchase to cover any manufacturing errors.
We will replace or repair the product free of charge during this period, excluding normal wear and tear.
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